Fox Rent A Car Reviews

Do not use Fox they are crooks, They claim commitment to customer service and outstanding service but it is the exact opposite. We reserved a car and they refuse to cancel or change the rental. I was unable to pick up within 12 hours and they said they would not hold the car even though I paid for it. They took my money and refused to provide a service. I called customer care and a supervisor was supposed to call me back within 72 hours, 5 days later no call back. This is a horrible fraudulent company the worst I have ever used!

Oh my lord, I have never in my life have had a company have such poor integrity. We rented out of Orlando. We were told tolls were $15 each ( not the case we went through 8 and the were from .75 cents to $2.00. We were told the $11 a day charge would cover all tolls. Well once we realized he was not being truthful we tried calling to let him know that wasnt what we had witnessed, we were put on indefinite HOLD for hours to never 1x speak with anyone. They also added insurance when I was using my own. At drop off I told the lady we were not happy being lead wrong, and the lack of integrity was mind blowing. She said she would remove it and I would have to call the tolls and pay if I didnt pay and they were billed I would owe $15per toll. So after the flight home I called and the Toll office said because they have the car registered to bill them directly i couldn't pay them. And again u cant get through to anyone on the CS line. WORST EXPERIENCE EVER, glove box kept falling open and the car was dirty. NEVER AGAIN FOX

Terrible. Don't rent from these folks. I gurantee that whatever you are quoted your final invoice will be doubled. I went in with a quoted price of 316 with a 72 dollar fee to pay when i picked up (and a 200 dollar deposit). These folks tack on so many hidden charges and rattle away all sorts of nonsense at pickup that I ended up with a 676 dollar invoice. The man at the desk claimed it was cheaper to do pre-paid gas but failed to mention that even if i brought the car back at 3/4s full that they would charge the full amount. He added in a second insurance that I did not need. Go with one of the other well known car rentals and not this company. They are scammers.

Time to speak with costumer service is so long.... my question is: I rented a vehicle in San Francisco, I’m in LA now, but have something wrong, I can hear a buzzing when is running, what can I do?

I missed my flight due to a airport location that doesn’t a have a location to return my car early in the morning first flights leave Ontario ca at 6am the rental office doesn’t open until 6 am and they are not at the terminal they are offsite but claim to be a airport location. Cost me a whole day waiting around for my next flight. Poor customer service business travelers cannot wait until noon to catch a flight fox.

Reserved a car at PHX airport. AA changed their flight schedule, and we were going to be arriving 5 hours later than when we booked. - First called Airport Rental Cars (the party we booked with). They said they could not alter the reservation and to call FOX. Well, after over 20 minutes on hold, I was told THE SAME THING by Fox, that they could not modify the reservation. I was not asking to change the date, vehicle type, or location. All I wanted was a way to let the agents in PHX know that I was arriving late. I can't believe there was not an internal phone number or email that the agent had access to, to accomplish this. She said I should take the shuttle bus to the rental location, wait in line, and then find out if my car was still available (they only hold the res for 3 hrs). This is the opposite of customer service.
I asked to speak to a supervisor, and was told nobody was available. I left my number and was promised a call back, but guess what? NOBODY called me.
I don't understand why they would not want me to complete this rental. I made other arrangements and they lost a customer.
I did email the company, and the response I received was barely readable, as the person writing it did not have a good command of the English language.
Would not recommend.

If I could give a zero I would. This company has more underlying fees and rip off policies the discount isn't worth it. Trust me your credit or bank account will be messed up if you rent from them. If you aren't pleased they are not willing to give a refund. If you cancel after booking you just loose your money. They are misleading the customers with the security deposit. Instead of them out right saying that they are charging $500. It first states that you need $150 for the deposit then ar the end of all these other states it has the $500 cost but the way that its posted looks like certain states only pays $150. They are charging some people $150 and others $500. I contacted customer service via email after posting my first site review and I got nothing but the cold shoulder and the same misleading post that is at the counter and on the website. I'm so happy that the Representative responded in his own words if you return the vehicle there are no refunds. The vehicle that I have is swaying in the rear-end and I believe that it is the tires. Feels like the belts are broken in the tire. Please please don't rent not a door knob from these people. I will be taking my complaint to BBB and the news this has to stop!!!

(a scandal I need to rate 1 star instead of 0 stars, in order to alert all of you!)
This is an organized group of trained people, whose aim is to deceive you and steal your money
For the second time in a row, we fell again into this defrauding company
Fox rental a car robbed us money and there IS NO WAY to get in contact with anyone: customer service Email, Face book, Websites, call center,…. (they actively use the technique of Ignore, avoid and Denial)
FACTS:
Upon arrival the employee Mr Michael said: "I will make you an offer, you cannot refuse"
Given we had previously been defrauded in February 2020 at the Miami "Airport" station( by an employee who forced us to add an insurance we never asked or needed, case officially reported to the station and on the social media) - we answered " NO".
But then he added: "you should trust me, If you return the car empty, it costs you only 3US$ to refuel the car.
After returning it with some fuel, we were (obviously) charged for the whole missing fuel. There has been no WAY to get in contact with the scammer Michal, his office manager and the management of the company in general, neither on the day, nor later (5 months later still)
As a consequence we have reported these repeated sales fraud techniques to the BBB and to the respective authorities.
Remember, that FOX being cheap, means YOU WILL PAY the difference (with interest) in phone calls, nerves and a lot of time wasted, after the rental
This is the worst scamming company ever met in USA

Short note on reaching the station:
When you land at the airport, there is NO Fox car rental. You need to wait for a bus at least 20 minutes, drive additional 20 minutes to a station. Still this is NOT where FOX is: you need to wait for a SECOND bus (no air conditioning and no social distancing so to better spread COV19) and after a journey in 120F, you get to their third world location.

Horrible experience! Made reservation, pad for it. Got to airport counter and they told me tehy have NO CARS! WHAT A JOKE! Had to wait 2 (!) hours to get a car

Rented a car from FLL. Excellent experience. A bit longer wait to get the car (40-60 min), but it is completely understandable. The company has the lowest prices.

Bad bad bad...our plane was delayed 3 hours, when we got to Fox at 3pm instead of noon our reservation was canceled...No car for you

If I could give them less than one star I would. After a debacle where we landed and they said they were sold out of cars when we already paid in full through priceline?? Then the manager walked up, said let me go see what I have in the back. He was able to produce a lesser vehicle than what was paid for but threw in a "free tank of gas" I was okay with it and gave them the benefit of the doubt that they were a good company. WRONG! I have been calling and emailing continuously trying to get in touch with the Denver location. I mistakenly left my prescription sunglasses in the vehicle. It has now been two weeks with no response. I have tried to get the matter escalated but their customer service has not format of escalation. They can just "send emails" to the location and "they will get back to me". Which obviously is to much to ask. I wouldn't be so upset if these were cheap regular sunglasses.. The customer service rep informed me they only keep the item 30 days so the clock is ticking.